How is AI changing the drive-thru, and what does it take to make restaurant technology work for employees and guests? Mike Nettles, Chief Technology Officer at Zaxbys, joins Shawn Walchef and Jim Balis for a conversation about voice AI, restaurant operations, and rebuilding outdated technology. Topics include the brand’s drive-thru AI pilot, a flooded data center that sparked a move to the cloud, and lessons from Nettles’ first job as a fry cook.
How is AI changing the drive-thru, and what does it take to make restaurant technology work for employees and guests?
Mike Nettles, Chief Technology Officer at Zaxbys, joins Shawn Walchef and Jim Balis for a conversation about voice AI, restaurant operations, and rebuilding outdated technology. Topics include the brand’s drive-thru AI pilot, a flooded data center that sparked a move to the cloud, and lessons from Nettles’ first job as a fry cook.
The conversation covers third-party delivery, the relationship between technology and marketing teams, and practical ways smaller operators can use their data to make better business decisions.
Checkmate’s Digital Menu Boards
Checkmate’s digital menu boards help restaurants increase average check size by surfacing the right add-ons and offers at the right moment. In a recent 30-day test with a national QSR brand, average check size increased by nearly $1 per order, about a 6% lift, with no extra labor and no slower lines.
Learn more at https://www.itsacheckmate.com/blog/how-restaurants-can-finally-treat-digital-menu-boards-like-a-performance-channel
Episode Links